Claims procedures in case of damage

We are sorry to hear that your shipment was damaged. We are here to assist you in your efforts and help you get compensation!

🏠 For a door delivery shipment, written, precise, dated and signed reservations on the delivery slip are necessary to open a claim with the carriers. 

🏪 For an pickup point shipment, the recipient must refuse the parcel if he notices that the parcel is damaged. The package will be returned to the sender and the sender must issue written, precise, dated and signed reserves on the delivery slip to open a claim with the carriers.

💡Make sure to respect the carrier's deadlines for your file to be accepted (see carrier charts below).

➡️ For all insured shipments, please email us the documents below:

• A purchase invoice for the merchandise

• A RIB in the name of the account opened with VignoblExport

VignoblExport will contact our insurer to forward your file, and will keep you informed of progress by email. Once the file has been accepted by the insurer, you will receive a transfer based on the declared value (and justified by the invoice) from the insurer within 10 to 15 days.

➡️ In the event of an uninsured parcel, compensation will be paid in accordance with the carrier's lump-sum compensation conditions. You must send us specific documents for each carrier by email.

The list of documents required for each carrier is shown below.

As soon as we receive confirmation of the compensation granted by the carrier, VignoblExport will compensate you within 8 days for the value communicated by the carrier according to its conditions (see tables below).

➡️ How does the compensation for the transport service work?

As soon as we receive your documents, VignoblExport will take care of the transport compensation within 72 hours.