of the inside of the package, showing internal protection and how the goods were secured
the outer packaging, one with the packing slip visible
Bank details
If the shipment was made in several parcels, please specify the tracking number of the damaged parcel.
Mandatory reserves
The consignee or receiver must open the package upon arrival and issue immediate, significant and written reservations on the transport document upon delivery of the package
Amount of compensation for merchandise
23/kilo within the limit of the invoice sent, capped at €690 for Chrono 18, Chrono classic, Chrono Relais Europe offers.
23€/kilo capped at 250€/package for Chrono 13 and Chrono Express offers
33€/kilo capped at 250€/package for the Chrono Shop2Shop offer
23€/kilo capped at 460€/package for Chrono 2ShopDirect offer
Transport costs
✅ 100% reimbursed (after carrier validation)
Time limits for filing a claim
Within 3 days of delivery for domestic shipments or 14 days for international shipments
Processing time
15 days from receipt of documents
*In accordance with the carrier's terms and conditions
