FedEx claim (damage)

Edited

Documents to be sent to VignoblExport

  • Carrier tracking number of damaged parcel

  • Purchase invoice for merchandise

    Photos of the parcel as delivered :

    • of the damaged goods

    • of the inside of the parcel, showing internal protection and how the goods were secured

    • outer packaging, one with packing slip visible

  • Bank account details

  • If the shipment was made in several parcels, please specify the carrier tracking number of the damaged parcel.

Mandatory comments

Le destinataire ou le réceptionnaire doit ouvrir le colis à son arrivée et émettre des réserves immédiates, significatives et écrites sur le document de transport au moment de la livraison du colis

Amount of compensation for goods*

22€/kilo within the limit of the invoice sent, capped at 1000€/package

Shipping costs

✅ 100% reimbursed (after carrier validation)

Time limits for making a claim

Within 3 days of delivery for national shipments or 14 days for international shipments

Processing time

90 days from receipt of documents

*According to carrier's Terms and Conditions