FedEx claim (damage)
Documents to be sent to VignoblExport |
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Mandatory comments | Le destinataire ou le réceptionnaire doit ouvrir le colis à son arrivée et émettre des réserves immédiates, significatives et écrites sur le document de transport au moment de la livraison du colis |
Amount of compensation for goods* | 22€/kilo within the limit of the invoice sent, capped at 1000€/package |
Shipping costs | ✅ 100% reimbursed (after carrier validation) |
Time limits for making a claim | Within 3 days of delivery for national shipments or 14 days for international shipments |
Processing time | 90 days from receipt of documents |
*According to carrier's Terms and Conditions