DHL Express claim (damage)

Documents to send to VignoblExport

• Carrier tracking number of damaged parcel

• Purchase invoice for merchandise

• Photos of the package as delivered:

  • damaged goods

  • of the inside of the package, showing internal protection and how the goods were secured

  • the outer packaging, one with the packing slip visible

• Total weight of merchandise and weight of damaged merchandise

• Bank details

• If the shipment was made in several parcels, please specify the tracking number of the damaged parcel.

Mandatory reserves

No

Amount of compensation for merchandise

By air: $25/kilo

By road: $12/kilo

Transport costs

✅ 100% reimbursed (after carrier validation) 

Time limits for filing a claim

Within 3 days of delivery for domestic shipments or 14 days for international shipments

Processing time

 21 days from receipt of documents