DHL Express claim (damage)
Edited
Documents to send to VignoblExport | Carrier tracking number of damaged parcel Purchase invoice for merchandise Photos of the package as delivered: damaged goods of the inside of the package, showing internal protection and how the goods were secured the outer packaging, one with the packing slip visible
Total weight of merchandise and weight of damaged merchandise Bank details If the shipment was made in several parcels, please specify the tracking number of the damaged parcel.
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Mandatory reserves | No |
Amount of compensation for merchandise | By air: $25/kilo By road: $12/kilo |
Transport costs | ✅ 100% reimbursed (after carrier validation) |
Time limits for filing a claim | Within 3 days of delivery for domestic shipments or 14 days for international shipments |
Processing time | 21 days from receipt of documents |
*In accordance with the carrier's terms and conditions