Chronopost claim (loss)

Documents to send to VignoblExport

• Purchase invoice for merchandise

• RIB

Amount of compensation for goods* (without insurance)

• 23€/kilo within the limit of the invoice sent, capped at 1000€ for Chrono 18, Chrono classic, Chrono Relais Europe offers.

• 23€/kilo capped at 250€/package for Chrono 13 and Chrono Express offers

• 33€/kilo capped at 250€/package for the Chrono Shop2Shop offer

• 23€/kilo capped at 460€/package for Chrono 2ShopDirect offer

Amount of compensation for goods (with insurance)

Compensation based on declared value as per invoice 

Transport costs

✅ 100% reimbursed

Time limits for filing a claim

(Whether national or international:) 1 year after delivery to the carrier

Processing time

15 days from receipt of documents