DHL Express claim (loss)

Edited

Documents to send to VignoblExport

  • Purchase invoice for merchandise

  • RIB

Amount of compensation for goods* (without insurance)

By air: $25/kilo

By road: $12/kilo

Amount of compensation for goods (with insurance)

Compensation based on declared value as per invoice

Transport costs

✅ 100% reimbursed

Time limits for filing a claim

Within 30 days from the date of shipment collection by the carrier

Processing time

21 days from receipt of documents

*In accordance with the carrier's terms and conditions