DHL Freight claim (loss)
Edited
Documents to send to VignoblExport |
|
Amount of compensation for goods* (without insurance) | 23€/kilo (within the limit of the invoice sent and capped at 750€) |
Amount of compensation for goods (with insurance) | Compensation based on declared value as per invoice |
Transport costs | ✅ 100% reimbursed |
Time limits for filing a claim | Within 30 days of delivery of the package to the carrier |
Processing time | 21 days from receipt of documents |
*In accordance with the carrier's terms and conditions