DHL Freight claim (loss)

Edited

Documents to send to VignoblExport

  • Purchase invoice for merchandise

  • RIB

Amount of compensation for goods* (without insurance)

23€/kilo (within the limit of the invoice sent and capped at 750€)

Amount of compensation for goods (with insurance)

Compensation based on declared value as per invoice

Transport costs

✅ 100% reimbursed

Time limits for filing a claim

Within 30 days of delivery of the package to the carrier

Processing time

21 days from receipt of documents

*In accordance with the carrier's terms and conditions