Guaranteed offers and compensation scale

Edited

Any offer used not included in this list is therefore considered as an offer with non-guaranteed lead time.

Carrier

Offer    

Compensation

Chronopost

  • Chrono 18

  • Chrono relais

  • 1 day's delay: 50% of transport costs

  • 2 days or more delay: 100% of transportation costs

  • Chrono 13

  • same-day delivery after 2 p.m.: 50% of shipping costs

  • 1 day or more delay: 100% of transportation costs

TNT National

  • ExpressNational premium 10h 

  • ExpressNational premium 12h

  • ExpressNational premium 13h

The carrier is solely responsible for and decides on the compensation of the service, in particular in the event of collection taking place after the scheduled date.

UPS

  • Express

  • ExpressPlus

  • ExpressSaver