Delay
How do I claim compensation for delays?
Edited last year
Check that the parcel is delivered and that the offer subscribed at the time of your shipment is with guaranteed compensation for transport costs...
My shipment is late. What shall I do?
Edited last year
If your parcel is delayed , first check whether the parcel tracking is interrupted or not. If your package has never had any movement for 72 hours,...
When the carrier is not liable
Edited last year
1 - Force majeure: Force majeure is an event, or the damaging consequence of an event, that the transport operator can neither foresee nor avoid. Thu...
Guaranteed offers and compensation scale
Edited last year
Any offer used not included in this list is therefore considered as an offer with non-guaranteed lead time. Carrier Offer Compensation Chronopos...