FAQ
Electronic Export Information
The Electronic Export Information (EEI) is the equivalent electronic version of the Shipper’s Export Declaration (SED), Department of Commerce (Cens...
How to deliver to European consumers with full compliance
If you sell excisable goods online or at a distance to a private individual in another EU country, excise duty is paid in the country of purchase (w...
What is the one-stop shop (OSS)?
The One-stop-shop (OSS) is a value-added tax (VAT) declaration and payment system applicable to sales of goods and services between businesses and p...
What is a COLA waiver?
When shipping wine or spirits to the USA, you must provide the label approval certificate / COLA that your importer has registered for you with the TT...
What is a COLA?
A COLA (Certificate Of Label Approval) is a certification issued by the TTB (Bureau of Alcohol, Tobacco, Firearms and Explosives) in the USA. This cer...
Duties and taxes payable by sender or recipient?
When you entrust us with an export shipment, we systematically ask you to indicate whether you wish to take over payment of import duties and taxes. T...
Commodity Value
Your goods, even if they are not sold, must have a value, if only for customs purposes. You must indicate a value which will be used as a basis for ca...
Delivery requirements
You can't enter this information: however, if the delivery service is offered before 12:00 (e.g. DHL) or before 13:00 (e.g. TNT), it will be delivered...
Taiwan ID Tax
The TAX ID speeds up the customs clearance process: if you don't have it, you can always ship without the number, but remember to ask your recipient f...
Pick-up
Collections are made between 7am and 6pm, depending on the courier's round and the time he arrives in your area. Before noon, we invite you to be pat...