Loss
Claim procedures in case of loss
We are sorry to hear that your shipment has been lost, we will do everything we can to help you get compensation! Has your shipment already been repo...
Chronopost claim (loss)
Documents to send to eShipping Purchase invoice for merchandise RIB Amount of compensation for goods* (without insurance) 23€/kilo within the limit o...
DHL Express claim (loss)
Documents to send to eShipping Purchase invoice for merchandise RIB Amount of compensation for goods* (without insurance) By air: $25/kilo By road: $...
TNT International claim (loss)
Documents to send to eShipping Purchase invoice for merchandise RIB Amount of compensation for goods* (without insurance) 33 euros/kilo, within the l...
UPS claim (loss)
Documents to be sent to eShipping Purchase invoice for merchandise RIB Amount of compensation for goods* (without insurance) Express international: 1...
DHL Freight claim (loss)
Documents to send to eShipping Purchase invoice for merchandise RIB Amount of compensation for goods* (without insurance) 23€/kilo (within the limit ...
FedEx claim (loss)
Documents to send to eShipping Purchase invoice for merchandise RIB Amount of compensation for goods* (without insurance) 22€/kilo within the limit ...
How long does it take to locate a shipment?
Have you been without tracking for more than 72 hours ? Your parcel may have gone astray, but don't worry, we'll do everything we can to find it! 🔎 ...